Outsourcing Fast Food


Drive-Thru Order Out of State

Jack in the Box tests a new way to get fast food -- by sending your order overseas.
by Sara Bonisteel


Your late-night fast-food run might actually cross state lines and maybe even the international border if you’re in Charlotte, N.C.

Fast Food Reviews

    Domino's Mac and Cheese Bread Bowl
    Grade: C-

    This turbo-carbed heart stopper, bubbling over with cheese and penne pasta, was everything we expected it to be. We commenced chowing our way through the center, which was stuffed with a satisfying, if not especially adventurous take on mac 'n cheese and eventually tore apart the puffy crust. No kid in the world could pass this up. Our recommendation -- cut the pie into four pieces and enjoy a small portion. Sure, you could skip the extra starches altogether and order it without the bread bowl, but where's the fun in that?

    McCafe Iced Mocha and Latte
    Grade: A

    One sip and we were hooked. A nonfat iced mocha loaded up with whipped cream was quite potent, with a strong aroma of Arabica coffee beans. To be honest, if we had been blindfolded, we wouldn't have been able to tell the difference between a Starbucks chiller and these eye-openers. They don't escape without some criticism; decaf is not currently an option. Lattes are, however, available with a shot of vanilla, caramel, hazelnut or sugar-free vanilla.

    Wendy's Hand-Spun Twisted Frosty
    Grade: A+

    The Hand-Spun Twisted Frosty is perfection, and here's why: Most candied shakes only blend in one or two teaspoons of toppings (see: McFlurry). The Twisted Frosty, however, does not scrimp. They swirl in obscene amounts of toppings - nearly a 50-50 ratio of ice cream and candy, and the resulting maelstrom of flavor is all we've ever wanted from a candied shake. It's like drinking liquid Oreo! (Also available in equally delicious M&M and Nestle Toll House Cookie Dough.)

    Rachel Been, AOL

    Wendy's Hand-Spun Frosty Shakes
    Grade: D

    Wendy's, purveyor of the illustrious Frosty, has recently introduced two new varieties of their famous milkshake: The Hand-Spun Frosty Shake and the Hand-Spun Twisted Frosty.

    Now, we love Frosty original. Its unparalleled vanilla-chocolatey thickness is the yardstick by which we measure all other fast food milkshakes. That said, these Hand-Spun Frostys are a downgrade. They start with a teeth-itchingly sweet vanilla Frosty base, then swirl in strawberry syrup (which tastes like Robitussin) or chocolate syrup (which tastes decidedly inferior to Frosty classic).

    Next: Wendy's Hand-Spun Twisted Frosty

    Rachel Been, AOL

    McDonald's Filet-O-Fish
    Grade: B
    Remember the last time you ordered one of these? Neither could McD's, so they've whipped up a whole new wave of ads for their classic fishwich -- which so far as we could tell hasn't changed a bit in the decade or two since we'd downed one. The fried fish block melds softly into the featureless cheese slice, generous blob of tartar sauce and mushy bun with little to no variance in flavor or texture. Weirdly enough, this isn't a bad thing, but rather somehow comforting -- as if time had stood still. Now where's a McDLT when you need one?

    Rachel Been

    Wendy's Premium Fish Fillet Sandwich
    Grade: B-
    "Oh, it's made with real fish, right?" parroted just about everyone we polled. The ad campaign sure is working, but upon first bite our question is -- why make a big splash about real fish if it's not really good fish? The fillet we sampled was decently seasoned, but rather toughly breaded, stringy and swiped with a stingy bit of overly astringent tartar sauce. We applaud the effort, but this sandwich is gonna need some more schooling if it wants to swim with the big guys.

    Rachel Been

    Burger King Angry Whopper
    Grade: A (if you're a chilehead) / F (if you can't take the heat)
    Woah, BK -- simmer down now! What did our poor, innocent mouths (and digestive systems) ever do to you? With eight thick, unseeded slices of jalapeno, and very little else to soften the sting, this burger is more like a fraternity hazing than an item actually meant for human consumption. The little nibbles of bacon, fried "angry" onions and sweet "angry" onion sauce we managed before our tongues got their keisters whupped were holding hands and singing Kumbaya in comparison. Once the peppers muscled their way in it was impossible to concentrate on anything but the pain they packed. Even for a few hardcore chile lovers, it proved impossible to eat without an asbestos tongue. Seriously, BK, can't you enroll them in a yoga class? Spa retreat, perhaps?

    Rachel Been

    Wendy's Buffalo Dipped Chicken Sandwich
    Grade: F
    A fried chicken patty meets a sickly, stinging, neon orange sweet-and-sour sauce in a sandwich we wouldn't inflict on our worst enemy. One puckery, cloying bite scorched the throats of the testers and caused at least one to skip dinner that night. The taste of the chicken? We wouldn't know, because it was so completely overpowered, but it sure wasn't anything we'd call "Buffalo."

    Keith Morrison

    Burger King Mushroom and Swiss Steakhouse Burger
    Grade: A-
    After another burger chain's venture into mushroom-swiss terrain left our palates scarred, we were hesitant to sample another. But holy shrieking 'shrooms, were we glad we did! An intensely savory slathering of Worcestershire balanced a sweet kiss of BBQ sauce, and also seemed to nix the rubbery texture factor that plagues most mushroom-topped fast food. Swiss cheese and crisped-up onion were just barely visually evident, and played little to no role in the overall flavor. No matter -- that tasty meat slab totally ruled.

    Keith Morrison

    McDonald's Southwest Chicken Salad
    Grade: B+
    When we told our photographer this robust salad was from McDonald's, he nearly dropped his lens cap. Save for a few Titanic-sized chunks of lettuce core, vegetables (including roasted corn and tomatoes, tender, savory black beans and poblano peppers) held shockingly pleasant flavor and freshness, making for an appealing texture contrast with crunchy, zesty chili-lime tortilla strips and shreds of cheddar jack. We opted for the crispy chicken (the same well-seasoned patty used for their new Southern Style Chicken Biscuit and Sandwich), but a grilled cilantro-lime glazed version is also available. Additional dressing is eater-administered via a lime wedge and packet of Newman's Own Southwest Dressing.

    We hope the folks at McD's are feeling their ears burn in the same pleasing way ours were after scarfing down this fiery and flavorful salad. More like this, please!

    Nathan Ellis Perkel

Jack in the Box Inc. has been outsourcing its drive-thru orders at seven of its Charlotte restaurants to Texas and beyond in a bid to improve worker efficiency, the Charlotte Observer reports.

The news initially stunned customers who make regular visits for the chain's Oreo milkshakes. They think their orders are traveling round the world before they can get to the pickup window.

"We just kind of laugh about it when we go through there: 'Oh, there's a guy in 'Texas' again.'"


Click here for the entire article in the Charlotte Observer.

Bookmark

Recent Comments

1 - 10 of 271
271 comments

Almagayle50 09:27:12 AM Jan 29 2009

I don't care who takes the order, if only Jack in the Box would move east to Chapel Hill, NC. I miss their cheesecake and chicken fajitqas!

taz31553 06:04:16 AM Jan 29 2009

I care who takes my order and I care who is at the window to give it to me. If they can't speak English I don't want to deal with them. This is America and I only speak English. That's my right as I was born and raised here. I don't care for Jack in the Box anyway. Good thing. I won't miss going there.

ltcwest 05:49:40 AM Jan 29 2009

Wait til they outsource the drive-thru pharmacies to Pakistan, and we will have Bin Laden take it over! The bottom-line mentality has got to stop before ALL the jobs are outside the US..On todays news, Wall Street gave out over 18 Billion in bonuses...that's more than the Big 3 asked for in bailout $$!!! What's with our Government giving the Wall Street criminals all they want, and making the auto companies who employ so many of our workers, grovel for a tiny piece of the pie???

nightsinger1942 05:34:50 AM Jan 29 2009

I don't care where the outsource the drive-thru voice! It would be novel for a fast food resturant to have someone on the drive-thru that actually speaks understandable English! For a part of their business that has become a large part of their overall revenue, WHY use a speaker system that barely works? WHY put someone on the system that barely speaks English or speaks it with such a lack of respect for polite communication that you might as well be in Bangledesh. COME ON! I'm at the point when the garbled speech comes through that I will reply..."I DIDN"T UNDERSTAND A DAMN THING YOU JUST SAID>>>PLEASE GET SOMEONE WHO SPEAKS ENGLISH AND I"M NOT MOVING AHEAD IN THE LINE TILL YOU DO!"

alfredschrader 04:46:28 AM Jan 29 2009

I invented new drive through touch screen.....alfredschrader@ aol.com

alfredschrader 04:46:17 AM Jan 29 2009

I invented new drive through touch screen.....alfredschrader@aol.com

erosocha 04:16:35 AM Jan 29 2009

You speak into the microphone. The response comes through the speaker. You drive forward to pay and get your order. Same as always. The only difference is that the person taking your order is in TEXAS (not India. Jeeze, folks, learn to read before you react!) rather than in the parking lot. Did you really think the oreder taker was inside the sign, like the little people inside your TV? We have telephones now, which transmit voice messages clearly over long distances. Presumably the restaurant decided they could control costs better by centralizing their order takers. Maybe the locals in Charlotte could not be trained. Maybe they needed people who spoke standard English and Spanish. Latinos eat, too, you know, and spend real money.

KCCompCon 03:35:02 AM Jan 29 2009

欢迎æ¥åˆ°éº¦å½“劳愿我拿你的订å•

tjfoster965 02:58:49 AM Jan 29 2009

OK I dont get it, you drive up, order a #3 and it comes from across the border? I know meat processors have been out sourced for a long time, Jack in the Box got bad rumors spread about them back in the 60s when their meat was coming from Australia and people said it was kangaroo meat.

ROCNBUNNY 02:46:38 AM Jan 29 2009

What have you done for your country lately except whinning about Obama.

1 - 10 of 271
271 comments

Add your own Comments

Don't Throw It Out!

salt

Soup too salty? Overcooked the veggies? Try these last-second saves.

    Cheap Eats

    salt

    Being on a budget doesn't mean you can't feast. We'll help you make the most of what's in your fridge.